Privacy Policy

We respect your privacy

Your personal data is safe with The Urban Rooms.
We will need to collect certain personal data from you in order to process an online enquiry form, application or subscription to our services. Every care has been taken to protect your privacy during this process in accordance with the Data Protection Act 1998.
To protect your privacy and personal information, The Urban Rooms confirms that:

Whilst using our website we may collect from you, store and use the following types of data:
Information about your website session including your IP address, browser type, geographical location, referring website or source, the duration of your visit, pages viewed and files downloaded.When making a transaction we will require you to provide your full name, email address, postal address, credit card and optionally any special requests you may have. We also collect personal data to allow you to send us enquiries relating to our services such as conferences, weddings, loyalty club applications, e-newsletter subscriptions and prize draws.
We use cookies on our website

We use session cookies as well as persistent cookies to enhance you customer experience on this website. Cookies are files which are issued by a web server to be stored by a web browser that contain information relating to website usage. A cookie will send information back to the web server when you return to the website that will enable it to recognise you and improve your user experience as a result.
We use Google Analytics to analyse activity on this website.
Google Analytics generates statistical information about a website using cookies, which are stored on users’ computers. The information gathered is used to produce reports about the performance of the website. Google stores this information in accordance with the privacy policy which may be found at Web browsers allow you to disable the use of cookies and refuse to accept them. This will not prevent you using our website or making a reservation however certain functionalities may be restricted.
How do we use your personal data?

Personal data provided on an enquiry form is used so that we may process your enquiry and respond to your request. We store this personal data on our internal system which helps us to respond to you faster in the event of future enquiries. We analyse the usage of our website in order that we may make improvements to the functionality to improve your overall experience when visiting our website.The Urban Rooms will also use your personal details to send you marketing communications relating to our services or those of carefully selected third parties by post or, where you have specifically agreed to this, via email. You can inform us at any time if you no longer wish to receive our marketing communications. We always provide links to automatically opt out in all of our email communications to you.
What we won’t do with your personal data.

The Urban Rooms will never sell, rent, loan or share your personal data with a third party for the purpose of marketing activity of any nature, unless you have provided us with explicit permission to do so.We won’t continue to send you marketing communications if you have asked us not to.Your personal data is safe with us. We ensure that your data is processed and stored securely.